Our Policy


We are sincerely thankful to you for developing an unwavering trust in us and for being an integral part of our thriving community. At Proresumes.io, a remarkable initiative by MuzTech (SMC-Private) Limited, we hold ourselves accountable for safeguarding your data and upholding your privacy rights. Our commitment lies in nurturing enduring relationships, which is why we are delighted to present our comprehensive Privacy Policy to elucidate every aspect related to the collection and utilization of your personal data when you access or utilize the Proresumes.io site. This Privacy Policy, herein referenced, applies to all personal data gathered through the Proresumes.io Platform, encompassing related services, sales, marketing, and events.

Operating within Pakistan, we adhere to local regulations governing the usage of personal data, as well as granting you the choice to receive communications from us and our parent company, MuzTech (SMC-Private) Limited. This Policy serves as a comprehensive overview of our data collection and usage practices, ensuring clarity and transparency in all our interactions.

A. What Personal Data Do We Collect?

We at Proresumes.io are committed to maintaining transparency and clarity regarding the collection and use of your data. Here we have elucidated the various categories of personal data that we gather and the specific circumstances in which we utilize such information.

1. Personal data you disclose to us:

In adherence to our commitment as a conscientious data controller, we diligently collect personal data that you willingly disclose to us when showcasing an interest in our diverse range of products and services. Whether you actively participate in activities on our dynamic Platform or choose to engage with us through alternate channels, we assure you that your privacy remains paramount.

The precise personal data we collect is contingent upon the nature of your interactions with our esteemed organization, the choices you make, and the specific features and products you opt to utilize. It is important to note that the subsequent enumeration represents merely a sampling of the personal data we may potentially gather, as our scope extends beyond these examples:

  • Name and Contact Data
  • Credentials (usernames, passwords, password hints, etc)
  • CV, Resume, Employment, and Other Job-Related Data

Do not be bothered about payment data, keeping in view the importance of safeguarding your information we ensure secure transactions. If you engage in purchases, we collect the necessary data required to process your payment efficiently. It comprises details such as your payment instrument number, as well as its associated code. To ensure the highest level of security and data protection, we partner with GoPayFast, our trusted payment processor. GoPayFast is a State Bank-licensed and regulated fintech company that specializes in facilitating online payments for businesses. Please take into account that all the data regarding payment is handled and stored by GoPayFast.

2. Automatically Collected Data

When you visit or navigate our Platform, an array of information is automatically collected, adding to the comprehensive understanding of your interactions. This data, while not divulging your specific identity such as your name or contact details, encompasses device and usage information, ensuring the security and functionality of the Platform while facilitating internal analytics and reporting.

Automatically collected information may include: the operating system, location, country, device name, referring URLs, language preferences, browser, IP address, and device characteristics, details regarding your interactions with the Platform, along with other relevant technical details.

In line with common industry practices, we utilize cookies and similar technologies such as session storage to gather information. These technologies enable us to track various aspects of your journey, such as the URL you visited before accessing our Platform, the duration of your visit to specific pages, and your navigational patterns. Furthermore, we collaborate with third parties who employ tracking technologies on our websites for analytics purposes.

At Proresumes.io, we hold your privacy in high regard and strive to ensure transparency in our data collection practices. By adopting these measures, we provide a more secure and optimized experience for all our users.


We would like to emphasize that our Platform is solely for individuals above the age of 18. Hence, personal data from minors is not collected intentionally. It is strongly encouraged that the parents or legal guardians must actively take part in online activities of their young children, thus preventing the inadvertent collection of their data without appropriate parental consent. In the event that you have reason to believe that we have inadvertently obtained personal data pertaining to your child, we kindly request that you notify us at privacy@proresumes.io. We will immediately erase the information accordingly.


We collect personal data from our Platform that relates to our users, clients, partners, and employees. We use this data for various specific business purposes as mentioned in this section. The reasons why we process your personal data are based on our valid business interests, the fulfilment of a contract with you, your permission, and/or our legal duties. We use the information that we gather or obtain in the following manners:

We need the information you gave us to create your account. When you link your account, you are permitting us to access certain information from your third-party account. This information may include your name, email address, and profile picture.

We may also use your information to send you promotional information about other products or services that we think you might be interested in.

We also need your information to manage your subscriptions and payments, such as sending you renewal notices and billing you for your services. Additionally, we employ automated decision-making, analysis technologies, artificial intelligence, and machine learning technologies to generate work products as part of our services.

You have control over whether or not we distribute your resume, CV, and related information.

As part of our services, we offer the distribution of your resume, CV, and other relevant information to third-party job sites, provided that you request this service and provide your consent. It’s important to note that once your information has been transmitted to these sites, we are unable to make changes or deletions on your behalf.

We may share testimonials on our Platform that may contain personal data. We will only post your testimonial with your permission. Please reach out to us at privacy@proresumes.io if you want to change or remove your testimonial.

We may share your personal data with third-party marketing partners who may use it to send you marketing messages. We may send you emails about new products, services, or features. You can choose to stop receiving these emails at any time.

We understand the importance of using your information responsibly and transparently. Here are the various ways we may utilize your information to enhance your experience and provide better services:

  • Tailored Content and Advertising
  • Advertising Effectiveness
  • Feedback and Communication
  • Product and Service Enhancement
  • Security and Integrity
  • Compliance and Legal Proceedings
  • Legal Obligations
  • Business Purposes

We have implemented robust security measures to protect your personal data from unauthorized access, use, or disclosure. Our commitment to maintaining your privacy and adhering to data protection best practices is unwavering.


We will only share your personal data with these third parties if they have agreed to keep it confidential and to use it only for the purposes for which we shared it. Here are those categories of third-party service providers and marketing partners:

  • Lead generation providers, Direct Marketing, and Advertising
  • Chat service providers
  • Application and website analytics providers
  • Content optimization service providers
  • Invoice and billing service providers
  • Targeted advertising platforms
  • Social media site advertising
  • Website hosting providers
  • Website testing and optimization service providers

Please note that when sharing your information with these third parties, we take appropriate measures to ensure that they handle your data securely and in compliance with applicable privacy laws. We strive to maintain the confidentiality and integrity of your personal data.

Additionally, if there are any mergers, sales of company assets, financings, or acquisitions involving our business, your information may be shared or transferred to another company as part of those transactions. We will only share your personal data with third parties who are committed to protecting your privacy, and we will only share the information that is necessary for the purpose of the sharing or transfer.


We and our partners use cookies and other tracking technologies on our websites and in our email communications.

We use tracking technologies to make sure our websites are safe and secure, to keep things running smoothly, and to make your experience as enjoyable as possible.

We partner with third-party companies to help us understand how people use our website. For example, we utilize Google Analytics to assess website traffic and usage data, which helps us enhance our products and services.

Furthermore, we may authorize third parties to employ tracking technologies on our websites for advertising purposes. These technologies enable the delivery of advertisements tailored to your interests.

For the full scoop on how we use cookies and tracking technologies, check out our Cookie Policy. In the section “WHAT ARE YOUR PRIVACY RIGHTS” below, you will find information about your privacy rights and how you can manage your preferences regarding cookies and tracking technologies.


You can sign into our Platform, websites, or mobile applications with just a click by using your social media accounts. We will receive certain information about you from the social media company to make your experience with us more seamless.

You can learn more about how we use your information and your privacy rights in the “WHAT ARE YOUR PRIVACY RIGHTS?” section in our Privacy Policy.

It’s important to note that we do not have control over, and cannot be held responsible for, how the social media company utilizes your personal data.


We will keep your information only for as long as we need it to fulfil the purposes described in this Privacy Policy. If we are required by law to keep your information for a longer period, we will do so. Once we no longer need your information, we will delete it or make it anonymous. This ensures that your information is no longer identifiable or traceable to you


Ensuring the security of your invaluable data is of paramount importance to us, and we accord it the highest priority. To fortify its safety, we have diligently implemented a comprehensive array of both technical and organizational measures. These measures are meticulously designed to thwart any unauthorized access, disclosure, alteration, or even the remote possibility of destruction of your precious information.

With an unwavering commitment to data security, we have conscientiously established an arsenal of safeguards. These measures stand as bulwarks against the ever-evolving threats that permeate the digital realm. We relentlessly strive to fortify our defences and ensure that your data remains shielded from any potential vulnerabilities.

However, it is essential to acknowledge that despite our rigorous efforts, no method of transmission over the Internet or electronic storage can be deemed entirely impervious. In light of this reality, we must candidly state that we cannot provide an absolute guarantee of the infallible security of information transmitted to and from our esteemed platform.

Now, let us delve into a glimpse of the security measures we have painstakingly instituted to further safeguard your invaluable information.

Access Control and Authorization: We have implemented proper access control mechanisms to ensure that only authenticated and authorized clients have access to sensitive data and functionality. This helps restrict access to specific resources and actions, maintaining data privacy and security.

Use of HTTPS: We use HTTPS to encrypt data sent between your browser and our servers. This utilizes SSL/TLS encryption, which ensures that data is transmitted securely, preventing eavesdropping and maintaining data integrity during transit.

Data Encryption: We use encryption to protect your personal information when it is stored on our servers. This helps to prevent unauthorized access to your information. We use a variety of encryption algorithms, including AES and bcrypt. AES is a strong encryption algorithm that is used to protect sensitive data, such as credit card numbers and passwords. Bcrypt is a password hashing algorithm that makes it more difficult for hackers to crack passwords.

Input Validation and Sanitization: We take steps to ensure that all data entered by users is safe and secure. This includes validating and sanitizing all data before it is stored or processed. Validation ensures that the data is in the correct format and range. Sanitization removes any malicious code or characters from the data. We use libraries or frameworks that provide built-in validation and sanitization features to help us automate this process.

Secure Authentication: We use a variety of ways to make sure that only the right people can access our systems. Strong password hashing algorithms, like bcrypt, are used, and additional measures such as two-factor authentication (2FA) or multi-factor authentication (MFA) may be employed for added security.

Secure Session Management: If our application uses sessions, we ensure that session tokens are securely managed. Secure cookies with appropriate expiration times are used, and we enable the ‘HttpsOnly’ and ‘Secure’ flags. Session tokens are regenerated upon authentication or sensitive operations to enhance security.

Data Privacy Compliance: We take steps to ensure that we comply with all applicable data privacy regulations. This includes regulations such as the GDPR and the CCPA. We take necessary measures to protect client data and obtain consent when required by law.

Security Testing: We conduct regular security testing, such as penetration testing or vulnerability assessments, to identify potential weaknesses in our application’s security. Any discovered vulnerabilities are addressed promptly to maintain a robust security posture.


As a user, you have the power to control your personal information. These rights are applicable to all users, and additional rights may be granted to residents of certain states or countries as mandated by applicable law. The following are the privacy rights you possess:

Opt-Out of Email Marketing: You have the right to withdraw from our marketing email list whenever you like. For this purpose, simply click on the unsubscribe link provided in the emails you receive from our side.

Cookies and Tracking Technologies: Certain tracking technologies are essential for the appropriate operation of our sites. These tracking technologies cannot be opted out of, but you can modify your browser settings to remove these essential tracking technologies.

Choice Regarding Other Tracking Technologies: You have the choice to accept or reject other kinds of tracking technologies used on our website. These tracking technologies include preference cookies, statistics cookies, and marketing cookies.

Submission of Requests: We are obligated to deal with your requests concerning your personal information. To do so, you can email us at privacy@proresumes.io.

Verification of Identity: We want to make sure that only you have access to your personal information, so we may ask you to verify your identity before we give you access.

Requests from Authorized Agents: If you have appointed an agent to make requests from your side, we require you to verify your identity. Furthermore, you must provide us with the authorized agent’s information.

Responses to Requests: Further, you have the right to ask us to delete your data such as your newly crafted resume or other information related to any other services. We will confirm the receipt of your privacy request within 10 business days and generally respond to your request within 45 days.

No Fee Usually Required: We want to make sure that you have access to your personal information and can exercise your privacy rights without having to worry about the cost. However, in case of a baseless, repetitive, or excessive request we may charge a reasonable fee.


Should you have any inquiries, concerns, or even suggestions pertaining to this comprehensive Privacy Policy, we encourage you to reach out to our esteemed Data Protection Officer (DPO). Our DPO stands ready to assist and address any queries you may have in relation to the handling of your personal data. Send us an email at privacy@proresumes.io.

Note: Proresumes.io has the right to update its policies whenever required

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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.